Returns And Refunds

RETURNS AND REFUNDS

RETURNS
OUR RETURN POLICY IS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY, WE CANNOT ACCEPT YOUR ITEM.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. NO EXCEPTIONS WILL BE MADE.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. PLEASE CONTACT INFO@XABORA.COM FOR RETURN INFORMATION PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.

REFUNDS (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.
IF YOUR RETURN IS APPROVED, YOUR REFUND WILL BE PROCESSED WITHIN 48 HOURS OF XABORA.COM RECEIVING YOUR ITEM. A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD, OR ORIGINAL METHOD OF PAYMENT. THE TIME IT TAKES FOR THE CREDIT TO SHOW UP ON YOUR STATEMENT WILL VARY DEPENDING ON YOUR BANKING INSTITUTION.

LATE OR MISSING REFUNDS (IF APPLICABLE)
IF YOU HAVEN’T RECEIVED A REFUND AFTER 14 DAYS OF RECEVING YOUR RETURN APPROVAL NOTIFICATION, PLEASE CONTACT YOUR BANKING INSTITUION.
IF YOUR BANKING INSTITUTION CANNOT CONFIRM YOUR CREDIT, PLEASE E-MAIL US AT INFO@XABORA.COM AND WE WILL BEGIN AN INVESTIGATION.

SALE ITEMS (IF APPLICABLE)
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY, SALE ITEMS CANNOT BE REFUNDED.

EXCHANGES (IF APPLICABLE)
WE CAN ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO PROCESS AN EXCHANGE, SEND US AN EMAIL AT INFO@XABORA.COM AND WE WILL BE HAPPY TO ASSIST.

SHIPPING
TO RETURN YOUR PRODUCT, EMAIL US AND WE WILL NOTIFY YOU OF WHERE TO SHIP THE ITEM.

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. ONLY THE COST OF THE PRODUCT IS REFUNDED.

SHIPPING TIMES FOR EXCHANGED ITEMS WILL DEPENDING ON WHERE YOU LIVE, AND WILL VARY.

IF YOU ARE SHIPPING AN ITEM OVER $75, WE HIGHLY ENCOURAGE YOU USE A TRACKABLE SHIPPING SERVICE WITH PROOF OF DELIVERY OR PURCHASING SHIPPING INSURANCE. WE CANNOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

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